Online Reputation

Reputation Management

Did you know that 72% of consumers trust online reviews just as much as personal recommendations from friends and family?

You can’t afford to ignore what your customers are saying about you online. In certain industries, even one negative review can gravely affect your business if left disregarded.

Reputation ManagementHow our reputation management program works:

Happy customers don’t typically write reviews unless you politely remind them to. We will set up a review collection system for you that’ll gather feedback as well as serve as a word of mouth marketing tool. It all starts with your existing customers. We get them to spread the word about your business, and not only do you collect reviews that can be used on local listing sites or your own website, but you can track referrals for special incentives. 

Our review collection process at a glance:

  • We set up an opt-in form to collect email addresses from your customers, or you can import your own email list.
  • Our system sends an email on your behalf with a link to a custom branded review page. You can customize the email and the request to write a review.
  • The new client scores your business and writes a review. Your reviews are saved in our database for syndication and/or use on your website.
  • The client can then forward the review to their friends via email and write a personal introduction.
  • Our system remembers who your client referred, and if they become a customer it notifies you. You can offer rewards for referrals if you’d like.
  • We include social networking (such as Facebook and Twitter) widgets to encourage customers to further spread the word about your business.

We can also design physical review cards you can hand out to customers for the purpose of gathering reviews. These reviews can then be entered into our system for syndication and/or use on your website.

We protect your company brand in the following ways:

  • We monitor any mentions of your business on social networks and around the web, and notify you of any issues with your brand image.
  • We work with you to prevent any foreseeable issues that may arise before they get out of hand.
  • We respond to your reviews, both positive and negative. Replying quickly to negative reviews is crucial to maintaining a positive brand image.

Ready to get started? Click here to sign up as a client.