Why I Don’t Trust Businesses Without an Online Presence

by admin on November 30, 2012

Here we are, nearing 2013. Time sure passes fast… So before the new year starts I wanted to hire a handyman to fix some of the broken stuff around the house. A friend of mine knew a handyman and referred me to him. His rates were cheaper than what I was quoted elsewhere, and he was after all a personal recommendation from someone I knew well and trusted. But I still wanted to see his online reviews, so I asked him for his website URL.

It turns out he didn’t have one.

It’s baffling to me that some brick & mortar businesses still don’t have a website in this day and age, but I was in a hurry, so I hired him.

Big mistake! The work itself was barely completed to my satisfaction, but there were so many problems. First, he arrived 30 minutes late at my home on the day of the appointment. After he made a list of the materials needed to complete the job, he went to the nearby hardware store (approximately 5 minutes from my house) and didn’t return until over an hour later. I know it does not take over 45 minutes to shop for 10 items, so my guess is that he went to get coffee on my time. He also did not bring some of the required tools for the work even though we talked in detail just the day before about what was needed, so he had to purchase them (which I of course ended up paying for).

Worst of all, after the job was completed he attempted to overcharge me. He billed me for 6 hours even though he’d been at my home for a little over 3. When I pointed this out to him he chalked it up to being bad at math. I’m sorry, but that’s just a bit too far-fetched for me to believe. The correct amount wasn’t even close to what he quoted me.

This is not intended to be a rant, so let me get to the point. I’ve learned my lesson and will not be hiring anyone who doesn’t have an online presence in the future, because as I suspected, that’s a huge red flag. What are they trying to hide? Moreover, as a dissatisfied customer I now have no outlet on which to share my experience and warn others about this incident. I wonder how many other customers felt the same way?

After all, it’s only logical that if a business is customer-centric, it would have a profile on every online review site out there so that happy customers can post positive reviews. 

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